Publisher / Seller — John Linotte, a natural person acting in a private capacity under the atelier name « Département des Harnais », 1000 Brussels, Belgium. Email : [email protected]. Website : https://harnais.be.

Payment and taxes (Merchant of Record) — The Seller operates as a natural person through a Merchant of Record. All transactions are processed by Lemon Squeezy (Sold through Link, LLC, 354 Oyster Point Blvd, South San Francisco, CA 94080, United States), acting as Merchant of Record. As such, Lemon Squeezy collects payment, issues the receipt/invoice and collects, declares and remits all applicable sales taxes according to the Buyer's jurisdiction, in every jurisdiction. The license of use and the intellectual content of the report remain governed by these Terms and are the Seller's responsibility. Any tax or invoicing matter should be addressed to Lemon Squeezy.

These terms apply to any order of a « Lab » report placed on harnais.be. They may be supplemented by conditions specific to a report (individual or team license, number of seats), which prevail in case of conflict.

Article 1 — Definitions

• Report : a digital forensic dossier sold under the name « Le Lab », consisting of a strategic analysis and a verifiable fabrication trace (named and dated sources, Ed25519 signature, RFC 3161 timestamping).
• Buyer : the natural or legal person who orders a Report.
• Consumer : a Buyer who is a natural person acting outside any professional activity (within the meaning of Book I of the Belgian Code of Economic Law — CDE).
• Professional : any Buyer other than a Consumer.
• License : the usage rights over the Report, defined in Article 8.
• Forensic trace : the evidentiary material (sources, excerpts, signed pieces) accompanying the report, released under the CC-BY 4.0 license.

Article 2 — Subject

1. These Terms govern the online sale, by the Seller, of downloadable digital forensic Reports delivered electronically. The Reports are intellectual works of analysis and investigation; they constitute neither personalised advice nor a consultancy service within the meaning of the CDE.
2. Self-contained character. The Report is a complete document in itself: the excerpts, the sources and the Forensic trace are reproduced and preserved within it. The evidentiary value and the usefulness of the Report therefore subsist regardless of the subsequent availability of the external sources mentioned in it.

Article 3 — Products, prices and taxes

1. Each Report is sold at a unit price, in euros (€), shown on its sales page at the time of order. The price is stated VAT included (or, where applicable, VAT excluded with the applicable tax mentioned). The usual range is between €800 and €4,500 per Report.
2. The price includes access to the Report and to its Forensic trace, as well as the usage rights granted by the License ordered (individual or team).
3. Taxes (VAT/sales tax) are collected by Lemon Squeezy, as Merchant of Record, according to the Buyer's jurisdiction. The total amount charged at order includes these taxes.
4. The Seller reserves the right to change prices at any time, without retroactive effect on already confirmed orders.

Article 4 — Order and payment

1. The Buyer selects a Report and a License, validates the order and pays via Lemon Squeezy (bank card and other means offered by the platform). The order is firm only after payment confirmation.
2. The Seller may refuse any order for legitimate reason (in particular: doubt as to the Buyer's identity, suspicion of fraud, incompatibility with the restrictions of Article 8).
3. The information provided at order (identity, email, jurisdiction) must be accurate. Any inaccuracy may prevent delivery and the servicing of usage rights. All invoicing and collection go through Lemon Squeezy; the Seller collects no payment directly.

Article 5 — Delivery and provision

1. The Report is digital content delivered electronically. After payment confirmation, the Buyer receives, at the email address provided, a secure access link to download the Report.
2. Unless otherwise stated, provision is immediate or occurs within 24 business hours following payment confirmation. In case of delay attributable to the Seller exceeding 7 days, the Buyer may, at their choice, obtain delivery or a full refund.
3. The Buyer must provide a valid email address and keep their access link. The link remains available for 30 days from delivery; the Buyer is invited to archive their copy.
4. In case of non-receipt not attributable to the Buyer, the Buyer has 15 days to report it to [email protected]; beyond that, delivery is deemed completed.

Article 6 — Right of withdrawal (Consumers)

1. Under Article VI.53 of the CDE, the Consumer has 14 days from the conclusion of the contract to exercise the right of withdrawal, without giving reasons and without penalty.
2. Exception — digital content. Article VI.53 §2, 4° of the CDE provides that the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium, where performance has begun with the Consumer's prior express consent and express waiver of the right of withdrawal. By proceeding to order and confirming immediate access to the Report, the Consumer expresses express consent and expressly waives their right of withdrawal from the start of performance. This waiver is brought to their attention by means of a mandatory checkbox at order, whose acceptance is required to validate the purchase. As long as the Buyer has not opened/downloaded the Report, the right of withdrawal subsists and a full refund is available on request within the 14-day period.
3. Professionals do not benefit from the right of withdrawal, unless otherwise agreed.
4. The withdrawal/refund request is sent to [email protected] with the order number. The refund is issued via Lemon Squeezy within 14 days of receipt of the request, to the payment method used.

Article 7 — Legal guarantees and conformity

1. Legal conformity guarantee (Consumers). Under Book III, Title IV of the CDE and Regulation (EU) 2023/2691, the Seller is bound towards the Consumer by the conformity rights applicable to digital content. In case of non-conformity (in particular: unusable report, access defect not attributable to the Buyer, failure to meet the advertised characteristics), the Consumer may require conformity, failing which a price reduction or resolution with refund. The action is time-barred after 2 years from supply.
2. Hidden defects. Under Articles 1641 et seq. of the Civil Code, the Buyer may invoke the guarantee against hidden defects affecting the Report to the point of rendering it unfit for its intended use.
3. The above guarantees apply independently of the commercial guarantee in Article 9.

Article 8 — License, intellectual property and use

1. Split license. (a) Report text : © John Linotte, all rights reserved. Granted to the Buyer, for the duration of copyright, a non-exclusive, non-assignable and non-transferable license for internal use. (b) Forensic trace : released under the Creative Commons Attribution 4.0 International (CC-BY 4.0) license, reusable and republishable with attribution.
2. What the Buyer may do (Report text). Reading, consultation, archiving, printing for internal use; for the team License, consultation by the declared users within the seat limit.
3. What the Buyer may not do. Republish, redistribute, put online, resell, rent, sublicense, integrate into a commercial product, or share the Report text beyond the authorised seats. Any unauthorised resale or redistribution of the Text is prohibited.
4. Team license. When a team License is ordered, the Buyer declares the number of seats/users. Any excess requires the acquisition of additional seats. The Buyer remains responsible for use made by their users.
5. Signature and integrity. Each piece of the Forensic trace is signed (Ed25519) and timestamped (RFC 3161). The Buyer may not alter, falsify or remove these signatures, copyright notices or CC-BY attributions.
6. Any breach of the license exposes the Buyer to legal action (injunction, damages). The license is terminated of right in case of serious breach, without prejudice to other remedies.

Article 9 — Commercial quality guarantee (risk reversal)

1. In addition to the legal guarantees, the Seller grants a commercial « quality » guarantee covering three dimensions : accuracy, depth, actionability of the Report.
2. If the Buyer shows, within 30 days of delivery, that the Report does not hold on one of these three dimensions, they may obtain, on reasoned request to [email protected], a full refund without friction. The request must specify the failing dimension and provide at least one objective element.
3. This guarantee does not cover: disagreements of opinion or interpretation on the verdict, the subsequent evolution of sources or the market, use of the Report for purposes for which it is not intended, nor the disappearance, modification or unavailability after delivery of an external source mentioned in the Report, provided the corresponding excerpt and trace are included in the Report itself (Article 2, self-contained character).

Article 10 — Liability

1. The Report is an analytical and investigative work of informative value; it does not constitute personalised legal, tax, financial or technical advice adapted to the Buyer's particular situation. The Buyer remains solely responsible for decisions made on the basis of the Report.
2. The Report is not intended to inform decisions critical to safety, health or physical integrity. The Seller declines any responsibility for use of the Report for such purposes.
3. The Seller cannot be held liable for indirect damages, loss of turnover, profit, data or clientele resulting from use of the Report.
4. The Seller's liability is capped at the amount actually paid by the Buyer for the relevant Report, except in cases of fraud, bodily injury or death, and except non-derogable Consumer rights.
5. For Professionals, the Buyer waives any claim exceeding this cap, except in case of fraud by the Seller.

Article 11 — Personal data (GDPR)

1. The data collected (identity, email, jurisdiction) is used for contract performance, delivery, after-sales service and, where applicable, information on new reports (with consent). The legal basis is contractual performance and legitimate interest.
2. Payment data is processed by Lemon Squeezy, as Merchant of Record and controller of that processing, in accordance with its own privacy policy; the Seller has no access to this data.
3. The other data is kept for the duration of legal/accounting obligations and then erased. It is neither sold nor transferred to third parties for commercial purposes.
4. The Buyer has the rights of access, rectification, erasure, objection, restriction and portability, exercisable with [email protected], and the right to lodge a complaint with the Belgian Data Protection Authority (apd-gba.be).
5. The detailed privacy notice is available at https://harnais.be/vie-privee/en/.

Article 12 — Complaints, mediation and applicable law

1. Any complaint is addressed to [email protected]. The Seller endeavours to reply within 15 business days.
2. B2C — mediation. Without prejudice to court action, the Belgian Consumer may, for any unresolved consumer dispute, use the mediation service of the FPS Economy Control and Mediation Directorate (economie.fgov.be) or the competent Ombudsman. The European Online Dispute Resolution platform (ODR) is accessible at https://ec.europa.eu/consumers/odr/.
3. Applicable law. These Terms are governed by Belgian law, to the exclusion of conflict-of-laws rules. For Consumers, the mandatory provisions of their country of residence remain applicable insofar as they are more favourable.
4. Jurisdiction. Competent courts are: (a) for the Consumer, the courts of their domicile, the court of the district of Brussels being competent in default; (b) for the Professional, the court of the district of Brussels (French-speaking), to which the Parties grant exclusive jurisdiction.

Article 13 — Force majeure

1. The Seller is not responsible for failures due to force majeure or an event beyond their control affecting the performance or delivery of the contract (platform outage, Lemon Squeezy failure, breach of network security).
2. Given the self-contained character of the Report (Article 2), the disappearance, modification or unavailability after delivery of an external source mentioned in the Report does not constitute a case of force majeure giving rise to a refund, provided the corresponding excerpt and trace are included in the Report itself.
3. Performance is suspended for the duration of the event; failing resumption within a reasonable time, either party may resolve the contract, with a pro-rata refund of the unperformed service.

Article 14 — Changes to Reports and to the Terms

1. The Seller may update a Report (corrections, addenda) and publish new versions. The Buyer has access to the ordered version; any updates are specified on the Report's sales page.
2. The applicable Terms are those in force at the date of order, available on harnais.be. The Seller may amend the Terms at any time; amendments apply to subsequent orders.

Article 15 — Partial invalidity

If any clause of these Terms is declared void or unenforceable, the other clauses retain their full force and effect. The invalid clause is replaced by a provision whose economic purpose is closest to it.

Article 16 — Notices and contact

Seller : John Linotte — « Département des Harnais », Brussels, Belgium. Email : [email protected] — Website : https://harnais.be. Payment/invoicing : Lemon Squeezy (Merchant of Record). Language of the contract : French. An English version is provided for information; in case of divergence, the French version prevails.